I would like to sincerely thank Bindu for the valuable feedback sessions she has conducted. These sessions have been incredibly insightful and have made a significant impact on my performance and approach during candidate calls.
Initially, the calls I handled were quite rushed. In my eagerness to complete them efficiently, I often overlooked important quality parameters. This not only affected the overall effectiveness of the conversation but also made it difficult for candidates to fully understand or connect with what I was trying to convey.
Bindu's sessions helped me recognize these gaps clearly. Her constructive feedback allowed me to reflect on my calls objectively and identify specific areas where I could improve. One of the key takeaways for me was the importance of active listening and minimizing interruptions. These aspects have helped me engage with candidates more meaningfully. I’ve become more attentive and patient, allowing the candidates to express themselves completely before I respond. This shift has enabled me to gauge their suitability more effectively, rather than simply focusing on getting through the checklist.
Overall, I’ve seen a noticeable improvement in both the quality of my calls and my confidence. These sessions have not only improved my technical understanding of the quality parameters but have also helped me develop a more empathetic and professional communication style. I truly appreciate Bindu’s effort, clarity, and guidance throughout this process.
Thank you for being such a great support, Bindu!