I truly appreciate the dedication and effort of our Quality team at Tekwissen in auditing our calls and guiding us with their valuable feedback. These sessions not only recognize our strengths but also highlight the areas where we can improve, giving us a clear path to grow both individually and as a team. What stands out most is the encouragement and positivity they bring to the process. Their supportive approach makes feedback feel constructive and motivating rather than overwhelming, which creates a space where learning becomes engaging and impactful.
A special mention to Karthik, who leads the team with such clarity and a witty nature that keeps the process engaging. His constant encouragement to push for a quality score above 90% truly motivates us to give our best every time.
Siva, with his calm and composed personality, has been instrumental in sharing precise and practical methods to overcome even the smallest mistakes. The way he explains things makes it easy to apply the suggestions and gain confidence in improving call quality.
Though I haven’t had many sessions with Saranya, from the time of training itself, she has been a supportive presence. She patiently listens first, then points out where improvement is needed, and also ensures even the minute doubts are cleared with clarity.
A heartfelt thank you to the entire Quality team of Tekwissen for your encouragement, guidance, and positivity. This process has been so much more than auditing, it has become a journey of continuous learning, growth, and improvement, made motivating by the right support.